Shipping
At Equilibrium, we take pride in getting your order to you quickly and safely. All in-stock items are usually dispatched within 1–2 business days once payment has been received.
Australian Orders
We ship to all locations within Australia via Parcel Post or Express Post. You can choose your preferred option at checkout. Orders are dispatched from our location on the Mornington Peninsula, Victoria.
Delivery Timeframes
- Parcel Post: 2–6 business days from dispatch (depending on your location)
- Express Post: 1–3 business days from dispatch (depending on your location)
Delivery Costs
- Parcel Post: $8.95 for the first item, plus $1.00 per additional item (maximum charge $20.00 per order)
- Express Post: $13.95 for the first item, plus $2.00 per additional item (maximum charge $30.00 per order)
All prices are shown in AUD and include GST.
International Orders
We’ve been shipping worldwide for over 40 years, supplying practitioners and customers with exclusive kinesiology products that are often unavailable elsewhere.
International orders can be placed directly online. Once you enter your country and address in the shipping calculator (available in your cart or at checkout), the correct shipping rate will appear and Australian GST will be automatically removed.
If you would like a custom shipping quote or have special delivery requirements, please contact us — we’re happy to help.
Estimated Delivery Times
We ship worldwide using Australia Post International Standard service, with tracking included. Typical delivery times range from 6–15 business days, depending on the destination and local customs processing.
Occasional delays may occur due to international customs inspections or local postal conditions beyond our control.
International Shipping Rates (AUD)
| Region | Base Rate | Additional Item | Maximum Charge | Countries / Regions Included |
|---|---|---|---|---|
| New Zealand | $19.95 | + $7 | $60 | New Zealand |
| United States | $26.95 | + $12 | $150 | USA (includes 10% US import tariff for orders under $800 USD. Duties on higher-value orders are payable by the receiver.) |
| Canada | $26.95 | + $12 | $100 | Canada |
| Asia | $23.95 | +$9 | $90 | China, Hong Kong, Indonesia, India, Japan, Korea, Malaysia, Singapore, Thailand, Taiwan, Vietnam |
| South Pacific & Asia | $24.95 | +$10 | $95 | Pakistan, Sri Lanka, Philippines, Nepal, Bangladesh, Bahrain, Fiji, Papua New Guinea, Solomon Islands, Tonga, Vanuatu, Samoa, and others in the South Pacific |
| United Kingdom | $29.95 | +$12 | $110 | England, Scotland, Wales, Ireland |
| Europe 1 | $29.95 | +$11 | $110 | Italy, France, Germany, Netherlands, Spain, Sweden, Switzerland, Norway |
| Europe 2 | $33.95 | +$15 | $140 | Rest of Europe, including Eastern Europe and Nordic microstates |
| South & Central America | $49.95 | +$17 | $150 | Argentina, Brazil, Chile, Mexico, Peru, Uruguay, and neighbouring countries |
| Africa (incl. South Africa) | $45 | +$17 | $128 | Most African nations including South Africa, Kenya, Nigeria, Egypt, Morocco, Tanzania |
| Middle East | $35 | +$16 | $140 | Turkey, UAE, Israel, Kuwait, Qatar, Saudi Arabia, and surrounding countries |
Payment Methods
We offer secure and convenient payment options for all online orders:
- Credit/Debit Card – processed securely via Stripe.
- PayPal – pay using your PayPal balance or linked card account.
For offline orders or custom invoices, payment can also be made by direct bank transfer (EFT). Details are provided on the invoice.
All transactions are processed in Australian dollars (AUD). For international customers, your bank or payment provider will convert the amount to your local currency at the prevailing exchange rate.
Additional Information
Tracking details are emailed once your order has been dispatched. Shipping rates are automatically calculated at checkout based on your location and order size. For large or bulk orders, please contact us for a custom freight quote.